We hope you will be pleased with everything you have bought from our partners, but if you are unhappy with your products, you can return them to us in accordance with the returns policy described in this section.
According to the Italian law Legislative Decree 206/2005 the consumer can withdraw from any Order, within 14 working days of receipt for a full refund.
The right of withdrawal is exerted by sending a written communication, simply contact us at firstname.lastname@example.org with a brief explanation – We will refund you the cost of the products, but you will need to pay for the cost of returning the items.
If you return an item, the return shipping charges and duty taxes (when calculated) are to be charged to the Customer.
www.studiomeddle.com doesn’t take ownership for import duties and taxes, these are the responsibility of the recipient.
In case of damage or if we’ve sent you the wrong item, just contact us at email@example.com within 24 hours of delivery or as soon as possible, ideally sending us a couple of photos of the damage or other issues with the product.
www.studiomeddle.com will assess your complaint and, assuming your complaints are valid, arrange to collect the item from you and either give you a full refund, arrange for a repair, or order you a replacement.
The return period will expire 14 days from the day you or a third party acting on your behalf (excluding the company that delivers the product to you) takes physical possession of the product you ordered.
If you used your PayPal balance to fund the original payment, the refunded money will go back to your PayPal account balance.
Exerting the right of withdrawal under the Italian Law, means that the return costs are at Customers’ expense.
Any goods returned must be packed in their original packaging.
When the communication of withdrawal made by the Customer has been received, both parties of the contract are untied from reciprocal obligations, with the exception of that provided by Italian Law.
The right of withdrawal does not apply on those products that are customised.
Each of our pieces are made entirely by hand, with much love, so there may be small variations in color, size, shape and design with respect to the photographs.
Each piece is made entirely by hand, with great love, so they may differ from the pictures.
This is not a defect, it’s part of the personality of each piece that makes it unique.